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01. MANAGEMENT & STRATEGY
Practices and strategic decisions that involves assessing how effectively the management team oversees and guides the various processes and activities of the business and how well the strategic objectives are aligned with the overall goals of the organization.
- Does the company have a written strategic plan or development plan? What's the quality level and it's transparence for employees?
- Is the business plan current, does it lay out a strategy for future growth, and does it accurately describe and prescribe business activities in sufficient detail for daily operation?
- Does the company have an operational plan and operations guide (policies)? What is the quality level and availability for employees?
- Does the company have a marketing plan?
- Are the members of board, key employees as well as common employees aware of these plans?
- Are management, marketing, and financial decisions made with frequent reference to the business plan and goals?
- Do you regularly review announcements to stay informed of environmental, legal, and social changes and trends that could affect business growth?
- Does management regularly review the status of preventive maintenance completion to plan, and how do they review corrective action plans to ensure any backlog (past due) maintenance has a plan to become current with the PM schedule?
- Does the company have a business development plan?
- How effectively does the executive management team align organizational strategies with overall business objectives?
- To what extent does the executive management team foster a culture of accountability and transparency within the organization?
- How well does the executive management team communicate strategic priorities and initiatives to stakeholders throughout the organization?
- To what extent does the executive management team effectively manage organizational change and adapt to evolving market conditions?
- How systematically does the executive management team monitor and evaluate organizational performance against key performance indicators (KPIs) and benchmarks?
- How effectively does the executive management team identify and capitalize on growth opportunities while managing associated risks?
- To what extent does the executive management team prioritize diversity, equity, and inclusion in decision-making and organizational culture?
- How well does the executive management team foster innovation and creativity within the organization to drive continuous improvement and competitiveness?
- How efficiently does the executive management team allocate resources and prioritize initiatives to maximize return on investment and achieve strategic goals?
- To what extent does the executive management team demonstrate ethical leadership and integrity in decision-making and organizational conduct?
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02. FINANCE & ASSETS
Financial management practices, asset management, and procurement processes, that involves assessing how well the organization manages its financial resources, acquires and manages assets, and handles procurement activities.
- Are the equipment and facility maintained and do they employ effective record-keeping techniques for the best management of maintenance efforts?
- Are inventory control procedures established and can they be expanded as growth develops?
- What is the quality of purchase orders review? For commitment to qty, price, delivery date, delivery method, and any additional special requirements or instructions?
- Does the supplier have a process for final product identification, including bar code, if required?
- A qualified purchase orders are used to communicate product quality requirements to sub-suppliers to ensure the requirements are understood and can be met. If any differences arises the differences are resolved prior to acceptance of the order.
- Product and capacity requirements are understood throughout the facility and value chain.
- An official sub-supplier management process has been established, in which the suppliers' performance are monitored and evaluated regularly.
- Is there a formal Sub-suppliers selection process with adequate review of the performance metrics, business practices, and social responsibility?
- Sub-suppliers are required to follow a formal product qualification process and submit warrants prior to final approval of the part.
- Material compliance process (Internal and External Verification) is in place and utilized.
- You have a strategy for receiving any kind of inspection or audit. If incoming quality inspections are made, there is evidence of the specification and compliance to the specification. If no incoming inspections are made, there is a rationale for qualifying sub-suppliers.
- Are there established policies and procedures for managing the procurement process, including the selection of vendors, purchase order issuance, and supplier evaluation?
- Are contracts reviewed to ensure they include all relevant terms, including pricing, delivery dates, and product specifications?
- Is there a system in place to track inventory levels and ensure that materials are ordered in a timely manner to avoid stockouts?
- Are supplier performance metrics regularly reviewed to identify opportunities for improvement and ensure that contractual obligations are being met?
- Are there established procedures for handling defective or nonconforming products, including procedures for returning products to suppliers and obtaining refunds or replacements?
- How effectively does the Finance Department ensure compliance with financial regulations and accounting standards?
- To what extent are financial transactions accurately recorded, classified, and reported in accordance with Generally Accepted Accounting Principles (GAAP) or International Financial Reporting Standards (IFRS)?
- How well does the Finance Department manage cash flow and liquidity to meet operational needs and financial obligations?
- How systematically are budgets developed, monitored, and adjusted to align with organizational goals and financial performance targets?
- To what extent does the Finance Department optimize financial resources to maximize returns on investments and minimize costs?
- How effectively does the Finance Department manage and mitigate financial risks, such as market volatility, credit risk, and interest rate fluctuations?
- To what extent does the Finance Department provide timely and accurate financial analysis and reporting to support decision-making processes within the organization?
- How well does the Finance Department manage relationships with external stakeholders, such as banks, investors, and regulatory agencies?
- How efficiently are financial transactions processed and reconciled, ensuring accuracy and integrity of financial data?
- How effectively does the Finance Department measure and evaluate its performance using key financial metrics, such as return on investment (ROI), profitability ratios, and liquidity ratios?
- How effectively are assets categorized and tracked within the organization?
- To what extent are asset acquisition and disposal processes standardized and documented?
- How well does the asset management process ensure that assets are properly maintained and serviced to prolong their useful life?
- How systematically are asset utilization rates monitored and optimized to maximize efficiency and return on investment?
- To what extent does the organization conduct regular audits and physical inventories to verify the existence and condition of assets?
- How effectively does the asset management process ensure compliance with regulatory requirements and industry standards?
- To what extent are depreciation and valuation methodologies used accurately to determine the financial value of assets?
- How efficiently are assets disposed of at the end of their useful life, maximizing returns and minimizing environmental impact?
- How effectively does the organization leverage technology and asset management software to streamline asset tracking and management processes?
- To what extent does the asset management process contribute to overall cost reduction and operational efficiency within the organization?
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03. HUMAN RESOURCES
Practices and processes related to managing its human capital. It involves assessing how well the organization attracts, develops, motivates, and retains its employees and ensures compliance with relevant labor laws and regulations.
- Are there adequate resources to implement the company strategic plans?
- How are personnel performing specific tasks qualified on the basis of appropriate education, training, and/or experience?
- Are the goals of each department defined and measured and do they focus on the use of quality policy, objectives, audit results, analysis of data, corrective/preventive actions?
- Does company use effective recruitment process in ensuring the right talent is being brought in?
- Do you often conduct performance evaluations for your employees, and are there fixed criteria to assess their performance?
- Does company ensure fair and equitable compensation for its employees, while also considering market standards and company's financial capabilities?
- Does your company foster a positive work environment that encourages employee engagement, satisfaction, and retention?
- Does your company provide training and development opportunities for employees to improve skills and knowledge, and do you measure the effectiveness of these initiatives?
- How effectively are job roles and responsibilities defined and documented within the organization?
- To what extent does the recruitment process attract and select candidates who possess the necessary skills, qualifications, and cultural fit for the organization?
- How well does the onboarding process ensure a smooth transition for new hires, providing them with the necessary resources and information to excel in their roles?
- How systematically are performance evaluations conducted to assess employee performance and provide constructive feedback?
- To what extent does the organization invest in employee development and training programs to enhance skills and competencies?
- How effectively does the organization manage employee engagement and satisfaction through initiatives such as recognition programs, feedback mechanisms, and work-life balance policies?
- How well does the organization handle employee grievances and disputes, ensuring fair and timely resolution?
- To what extent does the organization promote diversity, equity, and inclusion in its hiring practices and workplace culture?
- How efficiently are HR processes and procedures managed, utilizing technology and automation to streamline administrative tasks?
- How effectively does the organization measure and evaluate HR metrics such as turnover rates, time-to-hire, and employee satisfaction scores to assess the effectiveness of HR and recruitment processes?
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04. COMPLIANCE & RISK
Practices and processes related to compliance with applicable laws, regulations, and internal policies, as well as the management of risks that could impact the organization's operations and objectives.
- Does the company have an emergency evacuation plan?
- Have relevant risk factors been identified? Is your approach to defining and managing risk defined?
- Have identified risks been prioritized based on their severity and potential project impact?
- For each identified risk, if needed, has a mitigation and contingency strategy been identified and documented?
- Have risk triggers been identified and documented? Have risk symptoms been identified and documented?
- An effective process formally defined, well documented and understood with systematic root cause investigation and tracked corrective actions for all defects.
- Knowledge of each waste stream, final location, regulatory permit states of the disposal site, and quantity involved.
- Does company identified the individual responsible for maintaining the risk log?
- Is Risk Management Log reviewed routinely, as a part of your project status meetings, with the project team and project sponsors, on a weekly basis or more frequently if needed.
- Do you keep and track records and required data with sufficient information to allow understanding of the risk, mitigation strategies, and contingency plans.
- Does company communicate updated risk status to employees?
- Is the project team aware of how to submit risks that may potentially impede their progress toward completion of their activities?
- Is the risk log accessible to all project team members and to all departments?
- Is the required data recorded with sufficient information to allow understanding of the risk, mitigation strategies, and contingency plans?
- Has the project team been trained on risk management?
- Has the project schedule been kept up-to-date to reflect any resource, duration, schedule, etc. impact resulting from the management of risk?
- Does the company comply with OSHA or other applicable safety and health regulations, specifically in the use of Personal Protection, or other safety rules that are adhered by employees?
- Are procedures in place for hazardous substance control?
- Emergency Action and Disaster Recovery Plans established and in place.
- All governing requirements are effectively in place (i.e. GDPR) and all materials are approved under applicable requirements, per Division/department.
- Review and update the risk list per department regularly and us up-to-date.
- How effectively does the Legal Department ensure compliance with applicable laws and regulations relevant to the organization's operations?
- To what extent are legal risks identified, assessed, and mitigated across various business activities and transactions?
- How well does the Legal Department provide timely and accurate legal advice and support to internal stakeholders on contractual matters and legal issues?
- How systematically are contracts and legal documents reviewed, drafted, and negotiated to protect the organization's interests and mitigate legal exposure?
- To what extent does the Legal Department monitor changes in laws and regulations that may impact the organization and proactively adapt legal strategies and policies accordingly?
- How effectively does the Legal Department handle litigation and dispute resolution, ensuring favorable outcomes for the organization?
- To what extent does the Legal Department foster collaboration and communication with other departments to ensure legal considerations are integrated into business decision-making processes?
- How well does the Legal Department manage intellectual property assets, including patents, trademarks, and copyrights, to protect the organization's intellectual property rights?
- How efficiently are legal resources allocated and managed within the Legal Department to optimize productivity and support organizational goals?
- How effectively does the Legal Department measure and evaluate its performance using metrics such as cost savings, risk reduction, and client satisfaction?
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05. PROCESSES
Operational processes and procedures, that involves assessing how effectively and efficiently the organization's processes are designed, documented, implemented, and monitored to achieve the desired outcomes.
- Is there evidence and numbering (identification) of Statistical Process Control being used to evaluate production processes where applicable?
- Are new process verifications in place and documented in public place for all employees?
- Does the supplier obtain customer waiver (concession/deviation) prior to further processing when the product/process is different from what is approved?
- A well documented and understood effective process is in place, that requires formal risk assessment upon change or initial set-up of equipment.
- Process work instructions are documented, up-to-date, available to operators, and are being followed.
- Setup and operating parameters are documented and utilized as specified for all processes.
- Required tools and inspection equipment are identified for each operation and are utilized as specified.
- Each setup is qualified prior to the start of production as required and critical parameters are identified, reviewed and approved.
- Are 6S (Safety, Sort, Set in order, Shine, Standardize and Sustain) activities evident through the facility including ongoing activities to sustain the accomplishments?
- There are control plans that exist for each part number/process, that include Standard approval and rejection, signature and date?
- There are Reaction plans for out of control conditions, Characteristics to be inspected and/or tested, Sample size and frequency of observations and Methodology and tools to be used for inspection?
- Are the basic statistical methods widely used to measure the process / product, such as checklist, histogram, trends chart and etc., where applicable?
- Where statistical methods are utilized for control of key characteristics and process parameters, they are evaluated and determined if the appropriate level of control is established on regular basis?
- Where the process controlling plan available, are the data properly recorded and are reasonable control limits shown? Are out of control points noted with the corrective action taken?
- Does the overall process demonstrate the required capability, and performance?
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06. PROJECTS & PLANING
Project management practices and planning processes that involves assessing how effectively the organization plans, executes, and controls its projects to achieve their intended objectives and deliver desired outcomes.
- Does the plan guide business expenditures, and are exceptions required to be justified and well-documented?
- Do you have implemented strategies to identify and anticipate the risks and opportunities of your business?
- Do you always define and establish business objectives for every project and do you communicate them to employees?
- Do you measure the success of your plans and do you adjust them when necessary?
- Do you keep your business plan up to date in response to market and industry changes by regular weekly, monhtly and quarterly reviews?
- How effectively are project objectives defined and documented before project initiation?
- To what extent are project timelines and milestones established and adhered to throughout the project lifecycle?
- How well are project risks identified, assessed, and mitigated throughout the project lifecycle?
- How effectively are project resources allocated and managed to ensure optimal utilization?
- How accurately are project budgets estimated and monitored to prevent cost overruns?
- How well are communication channels established and maintained among project stakeholders?
- How systematically are project progress and performance measured and reported?
- To what extent are changes to project scope, requirements, or objectives managed and documented?
- How well are lessons learned from past projects documented and integrated into current project management processes?
- How effectively are project management tools and methodologies utilized to support project execution?
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07. PRODUCT
Efficiency, effectiveness, and overall quality of operations within an organization's product development and management division. This section aims to evaluate the department's performance in various aspects related to product lifecycle management, innovation, and customer satisfaction.
- How effectively are customer needs and market trends identified and incorporated into product development?
- To what extent are product requirements clearly defined and documented at the beginning of the development process?
- How well does the product management process prioritize features and enhancements based on customer value and business objectives?
- How systematically are product development timelines and milestones established and adhered to throughout the development lifecycle?
- How effectively are cross-functional teams coordinated and aligned to ensure efficient product development?
- To what extent are product quality and performance metrics monitored and evaluated throughout the product lifecycle?
- How well does the product management process manage and mitigate risks associated with product development and launch?
- How effectively are customer feedback and user testing integrated into the product development process?
- How comprehensively are product launches planned and executed, considering marketing, sales, and customer support strategies?
- To what extent are post-launch evaluations conducted to assess product performance and gather insights for future iterations?
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08. MARKETING & MEDIA
Effectiveness, efficiency, and overall quality of marketing activities within an organization. This section aims to assess the department's performance across various marketing functions, including strategy development, campaign execution, customer engagement, and brand management.
- How effectively are marketing objectives aligned with overall business goals and strategies?
- To what extent are target markets and customer segments clearly defined and understood by the marketing team?
- How well does the marketing management process utilize data and analytics to inform decision-making and campaign optimization?
- How systematically are marketing campaigns planned and executed, considering factors such as budget allocation, timeline, and resource utilization?
- How effectively are marketing channels selected and integrated to reach target audiences across various touchpoints?
- To what extent are marketing messages and content tailored to resonate with the preferences and needs of target audiences?
- How well does the marketing management process track and measure key performance indicators (KPIs) to evaluate the effectiveness of campaigns and initiatives?
- How efficiently are marketing resources allocated and managed to maximize ROI and achieve marketing objectives?
- How effectively does the marketing management process foster collaboration and communication between marketing teams and other departments, such as sales and product development?
- To what extent are marketing strategies and tactics adjusted based on insights from ongoing performance analysis and market feedback?
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09. BUSINESS DEVELOPMENT
Effectiveness, efficiency, and overall quality of activities related to expanding the organization's market reach, identifying growth opportunities, and establishing strategic partnerships. This section aims to evaluate the department's performance in driving revenue growth, fostering innovation, and enhancing the organization's competitive position.
- How effectively are sales goals and targets established and communicated to the sales team?
- To what extent are sales territories and account assignments optimized to maximize sales opportunities and efficiency?
- How well does the sales management process monitor and analyze sales performance metrics such as conversion rates, sales velocity, and pipeline coverage?
- How effectively are sales forecasts generated and updated based on market trends, historical data, and sales pipeline analysis?
- To what extent are sales strategies and tactics aligned with overall business objectives and market dynamics?
- How systematically are sales leads qualified and prioritized based on criteria such as fit, intent, and engagement level?
- How well does the sales management process facilitate collaboration and communication between sales teams and other departments, such as marketing and product development?
- How effectively are sales training and development programs implemented to enhance the skills and capabilities of the sales team?
- To what extent does the sales management process leverage technology and sales automation tools to streamline sales processes and improve efficiency?
- How efficiently are sales resources allocated and managed to maximize ROI and achieve sales targets?
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10. OPERATIONS
Efficiency, effectiveness, and overall quality of activities related to the operational functions within an organization. This section aims to assess the department's performance in managing resources, optimizing processes, and ensuring the smooth execution of day-to-day operations to support business objectives.
- How well-defined and documented are operational goals and objectives within the organization?
- To what extent are operational processes standardized and documented to ensure consistency and efficiency?
- How effectively are resources allocated and managed to optimize operational efficiency and productivity?
- How well does the operations management process monitor and analyze key performance indicators (KPIs) to evaluate operational performance and identify areas for improvement?
- To what extent does the operations management process proactively identify and mitigate operational risks to prevent disruptions and delays?
- How systematically are operational processes reviewed and updated to incorporate best practices and adapt to changing business needs?
- How effectively are quality control measures implemented to ensure the consistency and reliability of products or services?
- To what extent does the operations management process prioritize sustainability and environmental considerations in operational decisions and practices?
- How well does the operations management process foster collaboration and communication between different departments and teams to streamline operations?
- How efficiently are inventory levels managed to minimize stockouts and excess inventory, optimizing working capital?
- How effectively are operational processes streamlined and optimized to reduce waste and increase efficiency?
- To what extent does the operations management process leverage technology and automation to improve operational efficiency and accuracy?
- How well does the operations management process adapt to changing market conditions and customer demands to ensure responsiveness and agility?
- How effectively are employee training and development programs implemented to enhance operational skills and competencies?
- To what extent does the operations management process measure and evaluate customer satisfaction with operational processes and outcomes?
- Dans quelle mesure les buts et objectifs opérationnels au sein de l’organisation sont-ils bien définis et documentés ?
- Dans quelle mesure les processus opérationnels sont-ils standardisés et documentés pour garantir la cohérence et l’efficacité ?
- Dans quelle mesure les ressources sont-elles allouées et gérées efficacement pour optimiser l’efficacité opérationnelle et la productivité ?
- Dans quelle mesure le processus de gestion des opérations surveille-t-il et analyse-t-il les indicateurs de performance clés (KPI) pour évaluer les performances opérationnelles et identifier les domaines à améliorer ?
- Dans quelle mesure le processus de gestion des opérations identifie-t-il et atténue-t-il de manière proactive les risques opérationnels pour éviter les perturbations et les retards ?
- Dans quelle mesure les processus opérationnels sont-ils systématiquement examinés et mis à jour pour intégrer les meilleures pratiques et s'adapter à l'évolution des besoins de l'entreprise ?
- Dans quelle mesure les mesures de contrôle qualité sont-elles mises en œuvre pour garantir la cohérence et la fiabilité des produits ou des services ?
- Dans quelle mesure le processus de gestion des opérations donne-t-il la priorité aux considérations de durabilité et d’environnement dans les décisions et pratiques opérationnelles ?
- Dans quelle mesure le processus de gestion des opérations favorise-t-il la collaboration et la communication entre les différents départements et équipes pour rationaliser les opérations ?
- Avec quelle efficacité les niveaux de stocks sont-ils gérés pour minimiser les ruptures de stock et les stocks excédentaires, optimisant ainsi le fonds de roulement ?
- Dans quelle mesure les processus opérationnels sont-ils rationalisés et optimisés pour réduire les déchets et accroître l’efficacité ?
- Dans quelle mesure le processus de gestion des opérations exploite-t-il la technologie et l’automatisation pour améliorer l’efficacité et la précision opérationnelles ?
- Dans quelle mesure le processus de gestion des opérations s’adapte-t-il aux conditions changeantes du marché et aux demandes des clients pour garantir réactivité et agilité ?
- Dans quelle mesure les programmes de formation et de développement des employés sont-ils mis en œuvre pour améliorer les aptitudes et les compétences opérationnelles ?
- Dans quelle mesure le processus de gestion des opérations mesure-t-il et évalue-t-il la satisfaction des clients à l'égard des processus et des résultats opérationnels ?
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11. PARTNERSHIP & RELATIONSHIP
Relationships with external stakeholders, such as partners, suppliers, customers, and other relevant parties. It involves assessing how effectively the organization manages and maintains these relationships to achieve mutual objectives and ensure long-term success.
- How effectively are customer relationships identified, categorized, and prioritized based on factors such as revenue potential, strategic importance, and engagement level?
- To what extent does the relationship management process facilitate regular communication and interaction with key stakeholders, including customers, partners, and suppliers?
- How well does the relationship management process gather and utilize feedback from stakeholders to improve products, services, and overall customer experience?
- How systematically are relationship-building activities and touchpoints tracked and managed to ensure consistent engagement with stakeholders?
- To what extent are personalized approaches and tailored solutions employed to meet the unique needs and preferences of individual stakeholders?
- How effectively does the relationship management process anticipate and address potential conflicts or issues with stakeholders to maintain positive relationships?
- How well does the relationship management process foster collaboration and alignment between internal teams and external stakeholders to achieve shared goals?
- To what extent are relationship management strategies and activities aligned with overall business objectives and long-term growth initiatives?
- How efficiently are relationship management resources allocated and managed to maximize ROI and achieve desired outcomes?
- How effectively are relationship management processes measured and evaluated, using metrics such as customer satisfaction scores, Net Promoter Score (NPS), and retention rates?
- Are Supplier relationships established and evaluated for price and service on a periodic basis.
- When you choose your business partners, are in place the quality criteria that you use to assess their suitability?
- What is the quality of managing your relationships with your business partners? Do you execute all steps to ensure transparency and open communication?
- Do you have strategies to continuously improve collaboration and synergy between your company and your business partners?
- Do you have written procedures that help you resolve conflicts with your business partners and what steps do you take to avoid them in the future?
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12. AUDIT & CORRECTION
Internal audit processes and its procedures for identifying and implementing corrective actions to address identified issues and improve process performance.
- Is the internal audit frequency modified based on non-conformance trends?
- Does the company use management reviews to guide and track continuous improvement projects?
- The company maintains a prioritized action plan for continuous improvement as it relates to product and process characteristic variation.
- The company maintains a prioritized action plan for continuous improvement as it relates to cost reduction and productivity enhancement initiatives, including lead time reduction.
- The company maintains a prioritized action plan for continuous improvement as it relates to the evaluation of the effectiveness of the quality systems.
- A corrective action procedure exists and is followed for internal, in-process quality issues
- A corrective action procedure exists and is followed for supplier incoming quality problems
- A corrective action procedure exists and is followed for customer complaints.
- Problem solving is done in cross-functional teams, using a disciplined problem solving process with the appropriate problem solving tools to eliminate root cause and prevent recurrence.
- Root Cause analysis and corrective action response are completed within agreed upon time frame.
- Are the issues identified down to the product/process root cause?
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13. QUALITY IMPROVEMENT
Quality management and continuous improvement initiatives. It involves assessing how effectively the organization ensures product or service quality, monitors performance, and implements measures to enhance its processes and achieve better outcomes.
- Are periodic reviews of the company depertaments conducted to discover actionable and purposeful insights?
- Does the company use technology that continually review to ensure that production methods and office equipment are up-to-date?
- Is there a process to address product liability / recall issues?
- Do the company have a quality system registered to a recognized standard, or at least understand standards and trying to follow by company's own rules?
- Are quarterly Management Reviews conducted to verify the effectiveness of the quality system?
- Are internal audits available to verify that the quality system is being followed?
- Company has a proactive notifications process of issues that could affect delivery or quality documented and performed?
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14. SUSTAINABILITY
Environmental, social, and economic sustainability. It involves assessing how effectively the organization manages and integrates sustainability principles into its operations, strategies, and decision-making.
- Have contingency plans been prepared to satisfy customer requirements in the event of an emergency such as utility interruptions, labor shortages, key equipment failures, and field returns?
- Does the company have a long-term plan for sustainability, including a system in place to identify key business and product risks and opportunities?
- Company has a auditable rules to maintain an adequate cash flow and measures take to ensure the financial solvency.
- Company diversify sources of income and evaluate strategies to minimize exposure to financial risks.
- Company regularly review processes to be sure to have enough production capacity and resources to meet market demand and handle fluctuations in demand.
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15. TECHNOLOGY & TOOLS
Tools, software, technologies, and other resources utilized by the organization to support its business processes. It involves assessing how effectively these tools are designed, implemented, and utilized to enhance process efficiency, accuracy, and effectiveness.
- Is there evidence and use of tools like Electronic Data Interface (EDI), Request For Quote (RFQ), Advanced Planning and Scheduling (APS) ?
- Is in place a formal business system? ( Capacity Planning, Shop Floor Control, ERP, etc.)
- Is in place technological map of tools (business software infrastructure) used to improve the efficiency and productivity of the company?
- Is in place monitoring and analysis tools to measure and improve the performance of the company?
- Does company ensure that technology tools are up to date and suitable for the business needs?
- How well-integrated are technological systems and tools across different departments and functions within the organization?
- To what extent are technological solutions aligned with the organization's strategic objectives and business goals?
- How effectively does the organization leverage technology to automate routine tasks and streamline business processes?
- How robust and secure are the technological infrastructure and systems in protecting sensitive data and information?
- To what extent does the organization utilize data analytics and business intelligence tools to gain insights and inform decision-making processes?
- How well does the organization adapt to emerging technologies and trends to remain competitive and innovative?
- To what extent are employees trained and skilled in using technological tools and systems effectively to perform their roles?
- How effectively does the organization manage and mitigate technological risks, such as cybersecurity threats and data breaches?
- How user-friendly and intuitive are technological interfaces and platforms for employees and customers?
- To what extent does the organization measure and evaluate the effectiveness and efficiency of technological solutions in supporting business processes and achieving desired outcomes?
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16. RESEARCH & DEVELOPMENT
Process performance against defined goals, objectives, and key performance indicators (KPIs). It involves assessing how effectively the organization's processes are performing and whether they are meeting desired targets and expectations.
- How effectively does the R&D department identify and prioritize research opportunities aligned with strategic objectives?
- To what extent does the R&D department conduct thorough market and technology research to inform innovation strategies?
- How well does the R&D department manage intellectual property assets, including patents, copyrights, and trademarks, to protect innovation and drive competitive advantage?
- How systematically does the R&D department plan and execute research projects, ensuring timelines and milestones are met?
- To what extent does the R&D department foster collaboration and knowledge sharing internally and externally to enhance innovation and accelerate research outcomes?
- How effectively does the R&D department leverage emerging technologies and scientific advancements to drive innovation and product development?
- To what extent does the R&D department engage with customers and end-users to gather insights and feedback for product development and improvement?
- How well does the R&D department manage and mitigate technical and scientific risks associated with research projects?
- How efficiently are resources allocated and managed within the R&D department to optimize productivity and support innovation initiatives?
- How effectively does the R&D department measure and evaluate the success and impact of research projects using metrics such as time-to-market, patent citations, and revenue generated from new products?
- To what extent does the R&D department prioritize sustainability and environmental considerations in research and product development initiatives?
- How well does the R&D department collaborate with other departments, such as marketing and manufacturing, to ensure seamless product development and commercialization?
- How effectively does the R&D department manage relationships with external partners, such as academic institutions, research organizations, and vendors, to access expertise and resources?
- To what extent does the R&D department adhere to ethical guidelines and regulations in research practices and experimentation?
- How well does the R&D department foster a culture of innovation, creativity, and continuous learning among team members?
- Is there a performance management policy in place?
- Is the effectiveness of the performance management practices reviewed on a regular basis?
- Is the quality and quantity of work regularly evaluated?
- Is there a correlation between performance and compensation?