RECOMMENDED CORRECTIVE ACTION
The company's IT architecture is poorly designed and lacks scalability, reliability, and flexibility. The system is prone to failures and downtime, negatively impacting the company's operations.
The company lacks clear administration procedures, leading to inefficiencies and often production system incidents or unavailability of business-critical systems. You should create a service catalog that includes all activities of our administrators and assign KPIs like, e.g., the average duration of work or priority. Meantime, there will be operations that repeat once a period. Try these activities in the plan or work tracking system and strictly control their on-time resolution. This should help set up at least basic control of your system administration procedures.
03. PROJECT DELIVERY
The company struggles to deliver projects on time and within budget, leading to dissatisfied clients and employees. Establish regular project planning where you review the planning, delivery, and quality part of the IT project management. Write down notes for every issue and trouble and require the application of changes by the project manager based on it. Using a regular review approach helps you establish at least basic control over projects, their priorities, risks, and evaluability.
04. IDEA MANAGEMENT
You should consider implementing a formal and standardized process for managing ideas and projects. This will help streamline operations, improve productivity, and ensure everyone is on the same page. A structured process can also help to prioritize ideas and projects based on their potential impact and feasibility and allocate resources accordingly.
05. PROCESS MANAGEMENT
You should be aware that the company has basic process documentation and management practices in place but lacks consistency and measurement. By establishing key performance indicators (KPIs) and regularly monitoring them, the company can measure process efficiency, identify bottlenecks or areas of inconsistency, and make informed decisions for process optimization. It is also recommended to foster a culture of continuous improvement by encouraging employees to provide feedback and suggestions for process enhancements. The company can achieve greater consistency, efficiency, and overall process performance by addressing these issues.
06. CHANGE MANAGEMENT
Some change management processes have been implemented, but there is room for improvement. Establishing a more structured approach to change management can lead to improved outcomes and greater efficiency.
07. TECHNICAL SUPPORT
Technical support services are effective and responsive, contributing to minimal downtime and positive impacts on productivity. Continued optimization and improvement of these services can lead to even better outcomes.
The service-desk has well-defined standard procedures and effective tracking mechanisms. Compliance requirements are being consistently met.
You should demonstrate a strong commitment to compliance by having comprehensive policies, procedures, and training programs in place to ensure adherence to legal and regulatory requirements. Make a list of all processes in your department, set up KPIs for all of them, and be sure that you have defined processes and policies for every item in the list. This will enable the department to become fully compliant, react to unexpected situations much faster, and proactively control the quality of every process.
10. HUMAN RESOURCES
Your company has consistently demonstrated exceptional HR practices, positioning itself as a leader in fostering a diverse, inclusive, and supportive work environment. Your commitment to diversity and inclusion ensures that employees from all backgrounds feel valued, respected, and empowered to contribute their unique perspectives and talents. By providing attractive rewards, you attract high-caliber professionals and demonstrate your commitment to recognizing and valuing your employees' contributions.
11. FINANCE & ADMINISTRATION
The company has excellent financial management practices, with comprehensive financial reports, forecasts, and budgeting. It uses financial data to make informed decisions and manage risks effectively.
The company has exceptional management practices, with a well-defined organizational structure, strong communication channels, and a results-oriented culture. It consistently meets or exceeds its goals and provides its employees with ample opportunities for growth and development.
TOTAL SCORE DEFINITION
Level 1 - Strategic
Indicates that the organization's R&D processes are weak and inadequate. There is a need for improvement in research design, data management, and infrastructure, as well as the acquisition of hardware and software knowledge.
Level 2 - Preferred
Indicates that the organization has some R&D processes in place, but there is room for improvement. It may be necessary to enhance research design, data management, IT security, and infrastructure.
Level 3 - Maintained
Indicates that the organization has effective R&D processes and initiatives, which are essential for driving innovation and achieving strategic goals. However, there is still room for improvement, and suggestions can be provided to optimize R&D outcomes.
Level 4 - Excellence
Indicates that the organization has excellent R&D processes, technologies, and initiatives. The organization is at the forefront of innovation and has a competitive edge in the market. Suggestions can be provided to maintain the organization's leadership position in the industry.